the digital age goes to college, one of the many things he or she expects from the university is quality internet access. With an increasing number of classes requiring online participation or resources that are only found on the internet, the demand for a high-quality internet connection is increasing.
It is reasonable for students to expect to have a connection that is both reliable and high speed, and to have tech support available when it is needed. But the internet on campus this year has been mediocre at best.
As each day wears on, the reliability and the speed of the internet diminishes significantly. By the time 7 p.m. rolls around, it is unlikely that much of anything can be done on the internet. And on Sundays it is pointless to try and do any work that requires internet access due to the molasses-like speed.
If you have a working internet connection in your room, count yourself lucky. And if you want any help from the support desk, you are better off asking someone who lives on your floor. In our experience (and that of our friends, roommates and classmates) the people who work at the help desk seem to be on a year-long coffee break or a four-hour lunch break.
In the end, each student is paying over $300 a semester for a hideously sub-standard internet connection and tech support that is as good as non-existent. How about a refund, Norwich?
We were thrilled to read our front-page story that President Schneider has devoted significant resources for the internet to be upgraded. We’re still waiting, but hope that the improvements go through and we can do our homework, and you can read the Guidon, online with ease.